Can Sac City Tech Provide 24 x 7 Support?
No we do not provide 24×7 Support
Our typical client does not require this type of service. 24×7 Support is usually a medium to large business / enterprise situation which is currently outside of our scope. While we may be able respond and correct issues within our control in a few hours, you should expect a typical turn around time of between 24 to 48 Hours.
Our Normal Business Hours are 8am-5pm Pacific Time, Monday – Friday. Depending upon your situation and needs, we may offer occasional outside of normal business hour support on a case by case basis. This is by appointment only and will need to be planned in advance. There will be additional cost for this type of service and it is typically not available on a regular reoccurring basis.
For more information or to find out more about our maintenance and support plans, please Contact Us.